New partnership announcement: Calabrio

Outcomex would like to make a new partnership announcement: Calabrio, a leading customer experience and workforce optimisation solution provider, is the latest organisation to join our partner community.

By partnering with Calabrio, Outcomex will be able to offer enhanced collaboration solutions to the Australian market. Calabrio’s workforce management solutions integrate seamlessly with Cisco contact centre, and in turn, with Outcomex’s collaboration portfolio. We have always committed to enabling our clients’ customer strategies, and we believe this partnership allows us to expand the breadth of capabilities we can deliver.

Introducing Calabrio

With products such as the Calabrio ONE suite, Calabrio is the #1 Workforce Optimisation (WFO) platform on Cisco.

Calabrio One, their flagship product, offers a fully integrated customer engagement suite. This cloud-based solution offers AI-powered enterprise KPIs with clear visualisations that show users exactly how they are performing against their goals. Calabrio ONE also provides an increased ability to filter and drill into data, view interactions behind the data and then immediately take action.

Other Calabrio offerings include:

• Workforce management
• Call recording
• Quality management
• Analytics
• Advanced reporting

Our new partner prides themselves on the scalability of their cloud platform, which allows for quick deployment of remote work models. This provides control over both operating costs and customer satisfaction. They use AI-driven analytics tools, making it easy for contact centres to uncover customer sentiment and share compelling insights with other parts of the organisation.

New Partnership Announcement: Calabrio

Over the years, Calabrio has received significant industry recognition. In 2020, they were named a Visionary in the Gartner Magic Quadrant for Workforce Engagement Management. They were also celebrated as a Leader in the Forrester Wave Workplace Optimization Suites, in Q3 2016. Click here to learn more about Calabrio.

We look forward to working with Calabrio to empower our clients to drive customer success. Learn more about the Outcomex partner network.