Outcomex are now Cisco Webex Contact Center Authorised

We are proud to have recently achieved our Cisco Webex Contact Center Authorisation, making us one of the very first Cisco partners in Australia certified to deploy the product.

In addition to the Webex Contact Center Authorisation, we have recently achieved our Cisco Webex Calling Authorisation. Again, Outcomex is one of only a handful of partners in ANZ certified to sell and deploy Webex Calling. Whilst Outcomex has a long history of pioneering new Cisco technologies in ANZ across all architectures, we originally specialised in Enterprise Networking and Collaboration. As such, we have accumulated over 15 years of expertise deploying contact centre solutions for our customers as well as achieving our Cisco Master Collaboration certification.

We look forward to leveraging our new Cisco Webex Contact Center and Webex Calling Authorisations as we strive to innovate and offer the best to our customers.

What is Cisco Webex Contact Center?

Cisco Webex Contact Center is a native cloud contact centre solution that enables enriched customer engagement experiences between businesses and their customers. It improves agent and customer experiences and optimises contact centre performance with predictive-based routing and data analytics. Webex Contact Center dynamically predicts each customer’s needs and matches that need with the best agent, improving performance, first contact resolution, and customer satisfaction.

360°customer journey analytics enable you to consolidate, track and analyse data from all your enterprise systems, beyond the contact centre, to fully understand the customer journey through the entire life cycle, across all channels.

Features of Webex Contact Center include:

• Easy to deploy and scale with flexible cloud technology
• Omni-channel support for voice, email, chat, and more
• 360-degree customer journey analytics and insights
• Predictive analytics-based call routing
• Collaboration support with cognitive collaboration features
• Immersive CRM integrations
• WFO suite with agent scheduling, quality management, and more
• Outbound campaigns with progressive dialling

Increasingly, businesses are expected to deliver more personalised and proactive service, and a seamlessly connected customer experience across a myriad of touchpoints. This is the new standard for all interactions shared between businesses and their customers—and the contact centre is no exception.
Cisco can provide a complete collaboration solution from the cloud, including analytics and artificial intelligence, that enables contact centres to create personalised customer experiences.

How Outcomex can help you

As a dedicated Gold Cisco partner, we are here with Cisco to assist you during this unprecedented time. Cisco have a number of free collaboration and security offerings that can assist you with business continuity.
Read more about these offerings here: Work from home With Outcomex and Cisco

If you would like more information on how Outcomex can help you, please email us at : sales@outcomex.com.au